Service Policy
Cancellation Policy
No long-term contracts. Cancel your service anytime — here's everything you need to know.
How to Cancel
Use the contact form
Fill out our contact form and select "Cancel my service" as the subject. We'll process your request within one business day.
Go to contact form →Email us directly
Send a cancellation request to our team and we'll confirm within one business day.
[email protected] →Cancellation Timeline
Cancel before your service date
Cancel at least 48 hours before your scheduled Saturday service to avoid being charged for that visit. Cancellations received less than 48 hours before service may be charged for that appointment.
Recurring plans (monthly & quarterly)
Cancel your recurring plan at any time and your subscription will not renew. You'll continue to receive service through the end of your current billing period.
Refunds
One-time cleanings cancelled before service is performed are eligible for a full refund.
Recurring plans cancelled before the next billing cycle are not charged for future visits.
Services already performed are non-refundable. If you have a concern about a completed service, please reach out — we'll make it right.
Have questions?
We're happy to help. Reach out anytime and we'll get back to you within one business day.